Terms and Conditions surg55 — Platform Rights, Responsibilities & Rules

To use the surg55 platform and participate in any of the games offered, you must meet all of the following eligibility requirements without exception:

• You are at least 21 years of age at the time of registration.
• You are a citizen or resident permitted to use online gambling platforms under the laws of your jurisdiction.
• You register and play on your own behalf — not on behalf of another person or company.
• You are not currently on the self-exclusion list of any responsible gaming program.
• You have full legal capacity to enter into a binding agreement.

Each user is only permitted to hold one account only on the surg55 platform. Multiple account registrations — whether using different names, emails, phone numbers, or payment methods — are strictly prohibited and may result in the closure of all associated accounts and forfeiture of all balances and bonuses.

During registration, you are required to provide accurate, complete, and up-to-date information, including:

• Full name as per official identification document
• Exact date of birth
• An active and accessible email address
• Mobile phone number registered in your name
• Valid bank account or e-wallet information

Surg55 reserves the right to request identity verification (KYC) at any time. You are required to submit a copy of a valid identification document such as a MyKad, passport, or driver's licence upon request. Failure to submit the required documents within the specified timeframe may result in a temporary suspension of your account until the KYC process is completed.

Surg55 supports a wide range of local Malaysian payment methods including DuitNow, FPX, Touch 'n Go eWallet, GrabPay, Boost, and Visa/Mastercard credit and debit cards. All financial transactions are processed through a secure, encrypted payment system.

Regarding deposits:

• The minimum deposit amount is as stated on the platform's deposit page at the time of the transaction.
• Deposits must be made using a payment method registered in your own name.
• Surg55 does not accept third-party deposits under any circumstances.
• All deposits will be credited to your account within the specified timeframe depending on the chosen payment method.

Regarding withdrawals:

• Withdrawals will be processed to the same bank account or e-wallet used for the deposit, for security purposes.
• All withdrawals are subject to security checks and identity verification before approval.
• Surg55 processes withdrawals within 24 hours on business days. Actual transfer times depend on the receiving financial institution.
• Minimum and maximum withdrawal limits are displayed on the platform's withdrawal page.
• Surg55 reserves the right to hold suspicious withdrawals for further investigation without prior notice.

Surg55 offers a wide variety of bonuses and promotions from time to time, including welcome bonuses, reload bonuses, cashback, free spins, and exclusive VIP offers. All bonuses are subject to the specific terms and conditions stated on each promotional offer.

General terms applicable to all surg55 bonuses:

• Each member is only eligible to claim each type of bonus once unless otherwise stated.
• The welcome bonus may only be claimed by new members making their first deposit.
• The wagering requirements (rollover) for each bonus are as stated on the relevant promotions page.
• Bonuses cannot be transferred between accounts or converted directly into cash.
• Surg55 reserves the right to void any bonus suspected of being obtained through fraud or abuse.
• If duplicate accounts are detected, all bonuses accumulated across those accounts will be forfeited.

Surg55 reserves the right to modify, suspend, or terminate any promotion at any time without prior notice. surg55's decisions on all promotion-related matters are final.

All games offered on the surg55 platform use a Random Number Generator (RNG) certified by independent auditing bodies, ensuring every game outcome is completely random and free from external influence.

General game rules applicable at surg55:

• You are responsible for understanding the rules of each game before playing. surg55 provides a game guide for every title available on the platform.
• Any confirmed wager cannot be cancelled. Game results are final once a round has ended.
• In the event of a technical disruption during gameplay, surg55 will review the game logs and resolve any disputes based on valid server records.
• Surg55 is not responsible for losses arising from internet or device disruptions on the player's end.
• Each game has clearly stated minimum and maximum betting limits displayed within the game interface.

Specific rules for each game category — including slots, live casino, fish shooting, and bingo — can be found on the relevant pages within the surg55 platform.

The following activities are strictly prohibited on the surg55 platform and may result in immediate disciplinary action, including permanent account closure:

• Use of bots, automated scripts, artificial intelligence tools, or any method that automates gameplay.
• Collusion between players to gain an unfair advantage in Live Casino games or other games.
• Exploiting software bugs or system errors for unauthorised gain. Any bugs discovered must be reported to the surg55 support team immediately.
• Money laundering through the platform — using surg55 for money laundering activities is strictly prohibited and will be reported to the relevant authorities.
• Making threats, insults, or harassment towards surg55 staff or other players through any communication channel on the platform.
• Providing false information during registration, the KYC process, or when dealing with the customer support team.
• Attempts to transfer funds between different surg55 accounts through unauthorized methods.

Surg55 reserves the right to suspend or close any account at any time for the following reasons:

• Violation of any section of these Terms and Conditions.
• Confirmation that the member is under the minimum age requirement.
• Failure to complete the identity verification (KYC) process within the stipulated timeframe.
• Suspicious activity suspected to be related to fraud or money laundering.
• Account closure request submitted by the member for self-exclusion purposes.

If you wish to voluntarily close your account, please contact the surg55 customer support team. Before closure, all wagering requirements tied to active bonuses must be completed, or those bonuses will be forfeited. Any eligible cash balance will be processed for withdrawal following standard procedures.

Surg55 takes member privacy very seriously. All personal information collected during registration and use of the platform is protected in accordance with the surg55 Privacy Policy, which can be reviewed in detail on the Privacy Policy us.

In summary, surg55 is committed to:

• Not selling, renting, or sharing members' personal information with third parties for marketing purposes without explicit consent.
• Using member data solely for platform operations, identity verification, fraud prevention, and service improvement.
• All data is protected with 256-bit SSL encryption and strict access controls.
• Compliant with applicable data protection laws in Malaysia.

By using the surg55 platform, you agree to the collection and processing of your personal data in accordance with the terms set out in our Privacy Policy.

Surg55 places great importance on the well-being of our members. Gambling should be a form of entertainment, not a source of financial or emotional stress. We provide the following tools to help you play responsibly:

• Deposit Limit — set your daily, weekly, or monthly deposit limit.
• Loss Limit — limit the amount of losses permitted within a specified time period.
• Session Time Limit — set the maximum amount of time you can spend on the platform each day.
• Temporary Self-Exclusion — take a break from the platform for 24 hours, 7 days, or 30 days of your choice.
• Permanent Self-Exclusion — permanently close your account if you feel that gambling has been affecting your life.

All these tools can be activated directly from your account settings page without needing to contact customer support. For more information on responsible gaming, visit the Responsible Gaming us.

Surg55 provides its gaming platform on an "as is" basis and makes no guarantee that the platform will operate without interruption or error at all times. We continually strive to ensure platform stability, but unforeseen technical disruptions may occur from time to time.

Surg55 shall not be liable for:

• Any financial losses arising from technical disruptions, internet outages, or device issues on the player's end.
• Indirect, consequential, or punitive losses arising from the use of or inability to use the platform.
• Data loss resulting from unforeseen events beyond surg55's reasonable control.
• Actions or omissions by third-party service providers, including game providers and payment processors.

In all circumstances, surg55's maximum liability to any member is limited to the total amount deposited by that member in the 30 days preceding the claim.

Surg55 reserves the right to modify, add, or remove any part of these Terms and Conditions at any time at our sole discretion. Changes deemed significant will be communicated to members via in-platform notifications or email at least 7 days before taking effect, unless urgent circumstances require immediate changes.

It is your responsibility as a member to review these Terms and Conditions periodically to ensure you are always aware of the latest version. The most recent update date will always be displayed at the top of this document. Continued use of the surg55 platform after any changes take effect constitutes your acceptance of the updated terms.

If you have any questions, concerns, or complaints regarding these Terms and Conditions, the surg55 customer support team is ready to assist. You can reach us via:

• Live Chat — available 24/7 directly within the surg55 platform.
• Email — [email protected]
• FAQ Page — visit our FAQ page for answers to frequently asked questions.

Our team communicates in Bahasa Malaysia, English, and Mandarin. We are committed to responding to all enquiries within 24 hours on business days.